Shipping policy

ORDER & SHIPPING

Because we sell perishable, temperature-sensitive products (caviar, roe, and other fine seafood), we ship exclusively via Express delivery (1–2 business days) to help protect freshness and quality from our facility to your door.

U.S. CONTIGUOUS STATES (Excluding Alaska, Hawaii and all other U.S. territories)
- Orders $0–$49.99: shipping rate of $50
- Orders $50–$149.99: shipping rate of $45
- Orders $150–$299.99: shipping rate of $40
- Orders $300 and over: shipping rate of $0

ALASKA AND HAWAII
- Express delivery — shipping rate of $80

PUERTO RICO
- Express delivery — shipping rate of $120

NOTE: Due to shipping limitations, we are unable to ship packages for delivery on the following holidays or the day after: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

CHANGES TO YOUR DELIVERY

Any attempt to change the delivery address or redirect your parcel after it has been dispatched is at your own risk. Please ensure all delivery details are correct when placing your order. We cannot be held responsible for lost or delayed parcels where a customer has requested a delivery address change while their order is in transit, this includes a request for delivery to a collection point. If you choose to redirect your parcel to a collection point there may be a delay of at least 24 hours, so choosing this option or 'leave in a safe place' is at your own risk. We cannot be held responsible for theft or damage to goods that means you are unable to collect them in person on the date you specified.